Accessing 'Testing Mode'

As part of changes in the November 2025 Feature Wave, we're changing the way users access 'Testing Mode' in Work Manager (This mode allows you to run Case & Ticket processes which are yet to be fully set live, allowing you to check their configurations are working as desired before they can production situations). Previously, Test Mode was accessed via the User Settings dropdown on the Work Manager homepage.

This link has been removed, and from now on you control whether you're running things in normal production mode or running in Testing mode by accessing a different url for testing, one with the word '.test' added to the end of the normal domain name. To explain via an example:

If your Normal Enate URL is: https://acmecorp.enate.cloud/yourworkmanagerlink

Your Test Mode URL will be: https://acmecorp.test.enate.cloud/yourworkmanagerlink

Once you've type the Testing Mode url into your browser, you'll be met with the standard looking login page for Work Manager. Once you're logged into the testing mode URL, you'll see the standard Testing Mode look to the page that you're used to, with a 'Testing Mode' badge and red colored header bar.

Everything in Testing Mode will continue to operate as before, with access to testable versions of Cases, Tickets, Contacts etc.

So now, when you wish to access Testing mode, remember to log out and then log in via the dedicated Testing mode link, by simply adding '.test' onto the end of the domain of your url, e.g.

https://acmecorp.test.enate.cloud'/yourworkmanagerlink