Hi, welcome to Enate Help
This is your one stop shop for learning about how to use Enate - it's packed full of useful explainers and videos to help you cover everything you need to know.
Here's a breakout of the various sections of Enate's online help and what you'll find in them..
💻 Work Manager - For End Users
Work Manager is Enate's operations environment where service agents, Team Leaders and Operations Managers go to manage and deliver service. In this section you'll find lots of explainers and videos teaching you how to use the software day-to-day.
Enate's Work Manager Help is available in 9 languages including , , , , , , & .
🛠️ Builder - For Configurers and Business Analysts
Wanting to get up to speed with mapping and running your business processes in Enate? Check out the Builder help section here.
📈 For Analysts & BI Developers
Enate's Work Manager provides you with embedded reporting capabilities, driven by , which gives you lots of additional information at your disposal to gain new insights and support for your business operations. Check out this section to see the standard Reports available to you in the system.
If you want to know more about the information available in the Data Warehouse for creating your own BI, check out this Check out the BI section to view details of the Data Dictionary, with field data types and definition. This also highlights foreign and primary keys to join tables on.
⚡ For Integrators
Enate Integration Services - Enate has teamed up with one of the leading iPaaS vendors to offer iPaaS as part of the Enate platform for clients that do not already have their own iPaaS, or are seeking a more business user friendly solution.
Additionally, Enate has an extensive library of APIs, Webhooks, and integration capabilities with RPA & OCR systems. Check out the Enate Integrations section for information on this as well as Enate's extension points like Custom Card code.
🚀 For Implementers
Information for Enate implementation and Academy Training