v2020.1 Help

Hi, welcome to Enate v2020.1 Help

This is your one stop shop for learning about how to use Enate v2020.1.‌ Learning about Enate breaks out into a few different areas, depending on what you're interested in..

What's new in v2020.1

This document highlights the updates and changes in functionality between v2020.1 and v2019.5 of Enate.
Enate v2020.1 - Changes.pdf
3MB
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v2020.1 Changes Handbook

🛠️ For Configurers and Business Analysts

Wanting to get up to speed with mapping and running your business processes in Enate? Check out the Builder help section here:
Enate v2020.1 Builder Handbook.pdf
5MB
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v2020.1 Builder Handbook

💻 For End Users

Work Manager is Enate's operations environment where service agents, Team Leads and Operations Managers go to manage and deliver service. In this section you'll find lots of explainers and videos teaching you how to use the software day-to-day.‌
Enate's Work Manager Help is available in 9 languages including Spanish, French, German, Brazilian Portuguese, Russian, Polish, Hungarian & Romanian:
Enate EN v2020.1 Work Manager Handbook.pdf
8MB
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v2020.1 Work Manager Handbook EN
Enate ES v2020.1 Work Manager Handbook.pdf
8MB
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Manual Work Manager v2020.1 (ES)
Enate FR v2020.1 Work Manager Handbook.pdf
8MB
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Guide de Work Manager v2020.1 (FR)
Enate DE v2020.1 Work Manager Handbook.pdf
8MB
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V2020.1 Handbuch für Arbeitsleiter (DE)
Enate PTBR v2020.1 Work Manager Handbook.pdf
8MB
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v2020.1 Manual do Gerenciador de Trabalho (PTBR)
Enate Ru v2020.1 Work Manager Handbook.pdf
8MB
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v2020.1 Руководство по Менеджеру работ (RU)
Enate PL v2020.1 Work Manager Handbook.pdf
8MB
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v2020.1 Podręcznik Work Manager (PL)
Enate HU v2020.1 Work Manager Handbook.pdf
8MB
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v2020.1 Work Manager – Kézikönyv (HU)
Enate RO v2020.1 Work Manager Handbook.pdf
8MB
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v2020.1 Ghidul Work Manager (RO)

🔗 API Changes

This document details how any modifications to how Enate APIs are called
2020.1 API Changes.pdf
330KB
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v2020.1 API Changes Handbook

📝 Breaking Changes

See the document below for any feature changes in v2020.1 which may result in breaking changes in your implementation.
2020.1 Breaking Changes.pdf
237KB
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v2020.1 Breaking Changes Handbook

📙 Warehouse Database Data Dictionary

Here's a document which gives you an overview of the tables in the Data Warehouse Database for Enate version 2020.1. The document is there to support Developers/Analysts querying the Enate warehouse for MI, to help them understand how the tables join and where/how data is stored.
2020.1 Warehouse Database Data Dictionary (1).pdf
654KB
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v2020.1 Warehouse Database Data Dictionary
Last modified 6mo ago