With Enate version 2024.1, you've got an additional feature to help deal with unhandled (unprocessed) emails if there are large volumes to dal with: bulk delete of unhandled emails.
Once you're in the Unhandled emails section, hovering over an email will bring up a tickbox to select the email (or to select all displayed emails by clicking the header box).
Click on one or more boxes and a delete button will appear next to the filter, along with the number of emails selected.
When you click to delete, a confirmation pop-up will appear stating how many emails are going to be deleted, and ask for final confirmation to delete.
Please note: Once an email has been deleted, it cannot be undeleted, though it will remain accessible in the system to view.
Once you confirm, an 'in-progress' popup will display the deletion progress. When all emails have been successfully deleted, a message will appear on-screen confirming this.
If you don't want to proceed with deleting emails (and have not yet hit the delete button) simply deselect the emails or click on the cross next to the delete button.
