With the introduction of version 2023.5, Builder users will now have the ability to set the confidence levels for their Integrations (such as EnateAI's) in the General Settings section. This will give users a greater level of control and flexiility when implementing Integrations into their operations, letting them quickly and easily adjust Integrations confidence levels as needed to allow more of fewer Work Items to be passed via Agents for verification after AI has taken some action.
Within Builder, go to the General Settings page, then to the 'Integrations' section.
This section allows users to set the confidence Thresholds for all available Integrations which use them. level for:
Document Classification Integrations
Email Classifications Integrations
Document Extraction Integrations
Thank You Email Integrations
To set the confidence level users simply need to move the slider for the desired integration. The higher the confidence implies a greater degree of trust in the results of the integration, while a lower confidence level will see a greater degree of human involvement.
If users do not have a specific integration activated in the Enate Marketplace, there will be a 'Get This Integration' button displayed instead of the slider. Clicking on this button will take the user to the section of the Enate Marketplace where the Integration offerings for that confidence level option are.
For Integrations that do not work with Confidence Thresholds, no sliders are provided. Examples of this are Sentiment Analysis and Email Data Extraction Integrations.
These confidence threshold sliders control the threshold levels for ALL Integration patterns, no matter which technology provider has been enabled for it in Marketplace.
