We've added further search capabilities to your Advanced Search page to let you view your work item data precisely how you want to.
You can now search based on:
A work item's Status, for example if it's In Progress, or Waiting;
Its more detailed Status Reason, for example 'New Information Received', and
the specific Wait Type it might be in, such as 'Waiting for More Information or external system'.
The table below gives more detailed information about these new options.
You can also use these fields to group your search results:
And you can use them to filter results too:
| Field Name | Description | Usable Condition Types | Values |
|---|---|---|---|
Status
This lets you search for work items based on their current status.
Equals
Not Equal
Draft
To Do
In Progress
Waiting
Resolved
Closed
Status reason
This lets you search for work items based on their current status reason.
Equals
Not Equal
Action Unable to Complete
All relevant Actions completed
All Split Tickets Completed
Blocked By Business Rule
Cancelled
Completed
Failed
Feedback Received
Feedback Window Passed
File not found during IDP extraction
Marketplace not configured
New Information Received
Newly Created
One or more Actions not completed successfully
Previous Step Completed
Reopened By Resource
Rework
Schedule Date and Time Reached
Sub Case Completed
Sub Case Cancelled
Sub Case Not Yet Started
Timeout
Unknown
Updated by Enate
Updated by Enate (as End Case Action reached)
Updated By Integration
Updated By Resource
Updated By Support Team
Waiting for Human Validation
Waiting for Marketplace
Wait type
This lets you search for work items based on their wait type i.e. if they have a wait type of 'Waiting for more information', etc.
Equals
Is Empty
Is Not Empty
Not Equal
External System
Pause
Related Work Items
Wait for more information
Wait Until
