ABBYY OCR FlexiCapture Actions

Overview

Enate is able to provide integration with ABBYY FlexiCapture to allow intelligent document processing to be part of your Enate processes. This means that documents such as PDFs can be scanned by ABBYY FlexiCapture both to start and to form part of your Enate processes.

When an ABBYY Action runs for a Case, documents attached to the Case can be submitted to ABBYY FlexiCapture for OCR Scanning and the processed output files will be returned and automatically attached to the Case.

Furthermore, if ABBYY FlexiCapture highlights that additional manual verification may be needed (i.e. if confidence levels in the scanned output is below threshold), the work is transferred over to an Enate agent in Work Manager to verify and adjust the data via ABBYY FlexiCapture's dedicated screen, surfaced directly within an Enate Action.

Enate supports this with an 'ABBYY OCR' Action type that you can add to your Case flows.

For detailed information on how ABBYY Actions work at runtime, see the dedicated Work Manager section.

Creating an ABBYY Action Type

To create an ABBYY FlexiCapture Action, you first need to set up an ABBYY FlexiCapture connection.

See this article for more information about how to set up an ABBYY FlexiCapture connection:

Once you have successfully set up an ABBYY connection, you then need to create an ABBYY FlexiCapture Action type.

You can either do this in the Service Line section of Builder, or directly from your Case flow.

From the Service Lines Page

Creating an ABBYY FlexiCapture Action type from the Service Lines section of Builder adds the Action to your menu of available Actions when you're building flows subsequently in Cases.

To do this, in the Service Lines page select, which service line you would like to add the ABBYY Action to and then click on the plus symbol next to the 'Process Search' box. This will bring up a drop down menu where you can select an Action.

This will open up a new Action for you to create.

Add a name and description to your Action and then in the 'type' drop down select 'ABBYY OCR'.

You can then choose to add a global checklist to your ABBYY FlexiCapture Action. This contains a standard checklist of activities that will be added any time this Action type is added to a Case flow. See here for more information on checklists.

Once you are happy with your Action, hit save to create it. This Action can now be added to new and existing business processes by selecting it from the dropdown list when adding a new Action to a Case.

From a Case Flow

Alternatively, you can add an ABBYY FlexiCapture Action type directly from the Case flow itself.

To do this, open your desired Case flow in edit mode, click on an Action's menu and then instead of clicking to add an existing Action, select to create a new Action by clicking the '+' icon.

Give the Action a name, add a description if you wish and for its 'type', select 'ABBYY OCR'. This will add the ABBYY FlexiCapture Action to the Case flow.

Configuring an ABBYY Action

You now need to configure the settings for the new Action you have added to your Case. Click on the Action in the flow to highlight it in the info section.

In the Action Info tab, you need to add the following information:

Additionally, once an ABBYY Action has been added to your Case flow, a new 'ABBYY FlexiCapture' tab will display in the info grid.

Here you need to add the following settings that are only relevant for ABBYY Actions:

Your ABBYY FlexiCapture Action is now ready to be used in your Case flows.