Information on how to integrate Enate with Blue Prism
Enate supports a number of RPA technologies including UiPath, Blue Prism, Automation Anywhere and Power Automate.
With Enate you can easily integrate Blue Prism with Enate’s enterprise workflow engine to enable bots to get work from the Enate platform, edit the data, add or download files and update the Enate platform. You can even create new work items on the Enate platform using the VBO Action.
You can find out how to integrate Enate and Blue Prism here:
Click here for information about Enate's Blue Prism Connectors.
You can download version 7.0 of Blue Prism by using the following link:
Please Note: Enate connectors currently support all versions of Blue Prism up to 7.0.1.
The following diagram shows what a basic integration with Enate should look like using the Enate VBO. It should follow the logic of:
Authenticate Pass credentials to Enate and get a token, this will be used in all future calls to Enate.
Get More Work This action will return a small JSON object with details on what the next piece of work is.
Get Action This will get the full JSON object representing the piece of work assigned to the bot (assuming it’s an action)
{process object using BP commands/actions or the Enate JSON Get/Set} - this is where you are going to manipulate the JSON object before updating this back to Enate. Change status, add notes, send email etc.
Update Action This action will send the updated JSON object back to Enate for updating.
Is Work Available This last stage is to check if there is any more work for the bot to process, if there is then go back to the start to Get More Work
There are lots of different things you can do with the Enate VBO, this is one example. You could also have a process which could iterate through an excel document and create a case/ticket in Enate for each row in the document. This would not use the get more work action and would use a combination of the BP looping along with the Enate Create Ticket action. The Get more work action is used where you are asking Enate for work and you should then keep checking until there is no more work to do. The bot can then rest until it’s next scheduled time to run.
In order for you to be able to schedule the process you need have published it to the control room.
If you double click on the process information box (or right click choose properties)
Then you will get the process information windows displayed. At the bottom of this screen there is a checkbox you need to ensure is ticked:
This process will then be available to schedule in the control room.
Now head to the Control section of Blue prism which looks like this:
Right click on schedules and choose new schedule:
Now give it a name and configure how often you want this schedule to run:
After you have configured this, you’ll notice on the left in the tree there is a new task under the schedule:
Click on this task and then we need to configure the process we are going to run and what resource to run this on:
You need to drag the process onto the relevant resource:
This will then create an entry at the bottom to show this is a scheduled session:
Click the apply changes button at the bottom left to ensure the schedule is saved:
If you click on the timetable in the tree you can see that the task is now scheduled to run:
Changes made as part of this release are:
Bug fixed related to “AddPacketCommunication” activity.
Here is the user manual for V3.7:
Here is a link to download the V3.7 Blue Prism Enate VBO to connect to Enate:
In sync with the release of version 2022.5 of Enate and the customer GUID field in the /Packet/GetContexts API being made mandatory, the GetTicketProcess, GetCaseProcess, GetCaseProcesses and GetCaseAttribute activities have been updated.
Note that for the GetCaseProcesses activity, the Customer Name property has now been made mandatory.
This version of the Blue Prism connector only works with version 2022.4 and above of Enate
Here is a link to download the V3.6 Blue Prism Enate VBO to connect to Enate:
Here is the user manual for V3.6:
Enate Blue Prism Connector version 3.1 gives you the ability to set the status of Actions/Tickets through separate activities.
Here is a link to download the latest Blue Prism Enate VBO to connect to Enate:
Enate Connector V3.1.bprelease
Here is the user manual for V3.1:
The key updates for V13 are:
Ability to add file tags and contact tags to Cases and Tickets
Ability to launch a Case linked to a Schedule
Ability to launch ad-hoc Actions
Ability to extracting communications and saving the communication attachments locally
Ability to attaching files to Cases, Tickets and Actions
Here is a link to download the V13 Blue Prism Enate VBO to connect to Enate:
Here is the user manual for V13:
Here is a link to download the V9 Blue Prism Enate VBO to connect to Enate:
Here is the user manual for V9:
Here is a link to download the V8 Blue Prism Enate VBO to connect to Enate:
Here is the user manual for V8:
Here is a link to download the V7 Blue Prism Enate VBO to connect to Enate:
Here is the user manual for V7:
Here is a link to download the V6 Blue Prism Enate VBO to connect to Enate:
Here is the user manual for V6:
Here is a link to download the V5 Blue Prism Enate VBO to connect to Enate:
Here is the user manual for V5:
Here is a link to download the V4 Blue Prism Enate VBO to connect to Enate:
Here is the user manual for V4: