How to use Peer Review type manual actions to improve your process design.
Commonly, Tasks performed by one resource (the “doer”) will need to be checked by another (the “checker”) – often a manager or team-leader. Very often, both positive and negative outcomes will be fed-back to the “doer” either to correct something or so the process can continue on.
The Peer Review Action in Enate, is a single action with 2 halves. Once the first half has been done, the second half is allocated to a different user to approve it. If they don’t approve it, it goes back to the first user. Both parts have a different allocation rule and different due date rule.
This model reduces the amount of “clutter” on the map as it all “boils down” to a single action which represents the whole “Do and Review”.
If we apply these 3 principals, the example map is greatly simplified.
