Enate contract documents

Here you will find documents referenced in Enate contract terms, and an example of an Enate MSA. These documents are applicable to Enate contracts that incorporate them by reference.

Hosting the Enate Solution - the Enate Platform

Hosting the Enate Solution - the Enate Platform

Enate Maintenance and Support

Enate Maintenance & Support

Where's My Data and How Is It Stored and Protected

There are two versions of this document, depending on whether you are using an instance of Enate built on the 'feature wave' architecture or a pre-feature wave architecture (for which the latest version is known as version known as 24.1):

For those using the Enate instances built on feature-wave architecture, please refer to this document:

For those Enate version 24.1 (or older), please refer to this document instead:

Where's My Data

Enate Sub-Processors

Enate Sub-processors

Enate Order Template

There are two versions of the Order template: one is for use by Enate customers, and the other is for orders placed by an Enate partner. Here is the template for Enate customers (the partner version is here: Documents for Enate Partners). Your Enate contact will create Orders using this template, adapted as needed to reflect your requirements.

Enate Order Template (for customers)

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