# Change to Homepage Grid Display Rules

We've made some important changes in v2023.4 to how your home page grid displays data, to keep the Inbox focused on the work which needs doing. We've listened to your feedback and reverted primarily to the way the system behaved prior to recent logic changes we made which had results in items in a Wait and Resolved state show in the Inboxes. This pattern has now been removed. 

The headline explanation of Grid display rules in your Home page is now as follows:

* If it's **assigned to you** or one of your team members, or it's in a state of **To Do or In Progress**, you'll see it in the **Inboxes**. 
* **Everything else**, such as items in a Wait state, you'll find in the **Owned Work views**.

For a more detailed breakout of all scenarios, see the table below:

| Work Item Context                                                                                                                                      | Where it displays                            |
| ------------------------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------- |
| Any Case/Ticket/Action with an Assigned User                                                                                                           | <mark style="color:blue;">Inbox</mark>       |
| Any Case/Ticket/Action with the “More Information” flag set that is configured to use Queues                                                           | <mark style="color:blue;">Inbox</mark>       |
| Case with the “Problem” flags set that is configured to use Queues                                                                                     | <mark style="color:blue;">Inbox</mark>       |
| Any Action in a To do / In Progress state that is configured to use Queues                                                                             | <mark style="color:blue;">Inbox</mark>       |
| Any Ticket in a To do / In Progress state that is configured to use Queues                                                                             | <mark style="color:blue;">Inbox</mark>       |
| Any Case in a To do / In Progress state with an Owner that does not have the “More Information” or “Problem” flag set that is configured to use Queues | <mark style="color:green;">Owned Work</mark> |
| Any Case/Ticket/Action in a Wait State with an Owner where Queues are configured                                                                       | <mark style="color:green;">Owned Work</mark> |
| Any Case/Ticket/Action in a Wait State with an Owner where Queues are not configured                                                                   | <mark style="color:green;">Owned Work</mark> |
| Any Case/Ticket/Action in a Wait State without an Owner where Queues are configured                                                                    | <mark style="color:green;">Owned Work</mark> |
| Any Case/Ticket/Action in a Wait State without an Owner where Queues are not configured                                                                | Not displayed                                |
| Tickets placed in a Wait State at the same time as changing the Category where Queues are configured                                                   | <mark style="color:green;">Owned Work</mark> |
| Tickets placed in a Wait State at the same time as changing the Category where Queues are not configured                                               | Not displayed                                |
| Tickets already in a Wait State when the Category is changed where Queues are configured                                                               | <mark style="color:green;">Owned Work</mark> |
| Tickets already in a Wait State when the Category is changed where Queues are not configured                                                           | Not displayed                                |
| Cases automatically created by Schedule that no User has ever updated where Queues are configured                                                      | <mark style="color:green;">Owned Work</mark> |
| Cases automatically created by Schedule that no User has ever updated where Queues are not configured                                                  | Not displayed                                |
| Case/Ticket/Action without an Assigned User or Owner where Queues are not configured                                                                   | Not displayed                                |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.enate.net/whats-new/older-versions/changes-overview-older-versions/2023.4-changes-overview/change-to-homepage-grid-display-rules.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.