> For the complete documentation index, see [llms.txt](https://docs.enate.net/whats-new/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enate.net/whats-new/frfr/versions-plus-anciennes/apercu-des-nouveautes-anciennes-versions/2022.2-apercu-des-nouveautes/nouveautes-pour-les-tickets.md).

# Nouveautés pour les Tickets

Lorsqu’un Ticket a été créé par la réception d’un e-mail entrant, un e-mail d’accusé de réception automatique sera envoyé, confirmant la réception de l’e-mail original et confirmant la création d’un Ticket après la réception de l’e-mail. De plus, l’e-mail original avec son formatage original sera inclus dans la confirmation. Cela permet de résoudre quelques problèmes d’affichage de format que les utilisateurs pouvaient rencontrer dans les e-mails de confirmation automatique lors de la création d’un nouveau ticket.

![](https://4232910866-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWgljwAko09GniIfAyZrJ%2Fuploads%2FRWCsIqUfZbIIHObdY5xm%2FUpdate-to-Ticket-222.gif?alt=media\&token=9e9bdcdb-60ba-4427-8be4-f63838481635)


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# Agent Instructions
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## Querying This Documentation
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