Communications

Communications

Email traffic in and out of the operation - volumes, trends and which processes drive the most correspondence.

Communications tab.

KPI cards

• Incoming Emails - emails received from customers or external parties.

• Outgoing Emails - emails sent out.

• Thank You Emails - automated closure/acknowledgement emails sent when work is resolved.

• Unhandled Emails - emails received but not yet linked to a work item or actioned. A growing number signals a communication backlog.

Visuals

• Volume Trend - Incoming vs Outgoing - incoming vs outgoing volumes over time, each type on its own line; drills month → week → day.

• By Process - email volume per process, each bar split by email type - shows which processes generate the most correspondence.

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