Help when trying to mail another team's (closed) Work Item

In Enate, if you find yourself trying to reply to a closed Work Item in Enate, the system will provide you will alternatives as Enate does not allow mails to be sent to closed Work Items.

The system helps you out by auto-detecting that the Work Item you'd normally be sending the mail through to is now closed. You'll be presented with a pop-up giving alternative work items that the mail can be sent through to. For each alternative option you'll see:

• The closed Work Item reference number,

• The active linked parent Work item reference number

• And the option for you to replace the closed Work Item with the active parent as the email recipient, or to just remove the closed Work item from being a recipient. Choosing the 'Remove' option will allow you to manually input an alternative recipient.

Once an email has been sent to the active parent Work Item, the parent Work Item will have the 'new information flag' set to on and users subscribed to the relevant notifications will be notified that an email has arrived for the parent Work Item.

What if the parent Work Item is Closed?

If the linked parent Work Item has also been closed, you will be presented with a different pop-up showing the closed Work Items, that there are no active parent Work Items and allowing you remove closed Work Item from being the recipient.