Jelentés-ábrák és mérőszámok hivatkozása

Ábrák és mérőszámok hivatkozása

A mind a hat fülon található kártyák és ábrák teljes listája, a hozzájuk tartozó mérőszámmal és forrástáblákkal együtt. Ezt akkor használja, amikor egy ábrát épít vagy személyre szab, és tudnia kell, melyik mező táplálja azt.

Tab	Visual (Display Name)	Type	Underlying Measure(s)	Source Table(s)
Operations Summary	Work Items Started	KPI Card	Work Items Started	Work Items, Date
Operations Summary	Work Items Open	KPI Card	Work Items Started, Status < 5	Work Items, Date
Operations Summary	Work Items Overdue	KPI Card	Work Items Started, _IsOverdue = 1	Work Items, Date
Operations Summary	SLA Compliance	KPI Card	SLA % On EndDate	Work Items, Date
Operations Summary	AHT in Hrs	KPI Card	Avg Handling Time in Hrs	Activity, Work Items, Users, Date
Operations Summary	Daily Active Users	KPI Card	Daily Active Users	Activity, Date
Operations Summary	Monthly Volume — Received vs Closed	Clustered Column	Work Items Started; Closed	Work Items, Date
Operations Summary	By Process (Top 10)	Donut	Work Items Started	Work Items, Process, Date
Operations Summary	Top 10 Agents — Throughput & AHT	Table	Closed; AHT; SLA %	Work Items, Activity, Users, Date
Volume & Workload	Work Items On Target	KPI Card	Started, _IsOverdue = 0, Status < 5	Work Items, Date
Volume & Workload	Work Items Closed	KPI Card	Work Items Closed	Work Items, Date
Volume & Workload	Daily Volume Trend	Line	Work Items Started; Closed	Work Items, Date
Volume & Workload	Status Breakdown By Customer	100% Stacked Bar	Work Items Started by Status	Work Items, Date
Volume & Workload	Ageing Distribution	Clustered Column	Work Items Started by Ageing Category	Work Items, Date
Volume & Workload	Queue Wise Count	Bar	Work Items Started by Queue	Work Items, Queues, Date
Quality & Defects	Defects Count	KPI Card	Defects Count	Defects, Date
Quality & Defects	Work Items Reopened	KPI Card	Started, _IsReOpened = TRUE	Work Items, Process, Date
Quality & Defects	Work Items Reworked	KPI Card	Started, CountOfRework > 0	Work Items, Date
Quality & Defects	Peer Review Failure Count	KPI Card	Peer Review Failure Count	Work Items, Date
Quality & Defects	Defects Trend	Area	Defects Count over time	Defects, Date
Quality & Defects	Party At Fault	Clustered Bar	Defects Count by Party	Defects, Date
Quality & Defects	Defects By Queue	Bar	Defects Count by Queue / Is Resolved	Defects, Queues, Date
SLA & Cycle Time	SLA Compliance	KPI Card	SLA % On EndDate	Work Items, Date
SLA & Cycle Time	Avg TAT (Days)	KPI Card	Avg TAT (Days)	Work Items, Date
SLA & Cycle Time	SLA Compliance Trend	Line	SLA % On EndDate over time	Work Items, Date
SLA & Cycle Time	Ageing Distribution — Open	Clustered Bar	Started (open only) by Ageing	Work Items, Date
SLA & Cycle Time	Avg TAT (Days) By Queue	Table	Avg TAT (Days) by Queue	Work Items, Queues, Date
Agent Performance	Work Items Resolved Per User	KPI Card	Resolved Per User (Insights Users)	Work Items, Users, Date
Agent Performance	% Utilisation	KPI Card	% Utilisation	Insights, Date
Agent Performance	% Productivity	KPI Card	% Productivity	Insights, Date
Agent Performance	Agent Leaderboard	Table	Resolved; Util %; Prod %; SLA %; AHT	Work Items, Activity, Insights, Users, Date
Agent Performance	Time Allocation Breakdown	Stacked Column	8 duration categories (Hrs)	Insights, Date
Agent Performance	Responsible Agents	Bar	Work Items Started (Insights Users)	Work Items, Users, Date
Agent Performance	Active Users Trend	Area	Active Users (Insights Users)	Activity, Users, Date
Communications	Incoming / Outgoing / Thank You	KPI Card	Email Count by Date (by type)	Communications, Date
Communications	Unprocessed Emails	KPI Card	Email Count (Unprocessed)	Communications, Date
Communications	Volume Trend — Incoming vs Outgoing	Line	Email Count by type over time	Communications, Date
Communications	By Process	Bar	Email Count by Process / type	Communications, Process, Date