Email Agent

What is EnateAI Email Agent?

EnateAI Email Agent offers a number of independent AI integrations for handling incoming emails. It can automatically classify, analyze and route emails before they reach your team. It extracts key data and assesses sentiment, and can also classify attached documents. In addition, it auto-closes Tickets that are reopened by simple 'thank you' emails. You've also got the flexibility to control which of these Integrations you want to enable, and which of them should run on which Mailboxes, keeping all your options open as to where you want AI to support your users.

Email Agent Benefits

• Process emails at a fraction of the cost and time of manual handling: up to 100x cheaper and 100x faster than manual approaches.

• Ensure every email reaches the right team, without the need for manual triage.

• Read customer sentiment as each email arrives, built into every interaction.

• Automatically classify attached documents, ready for future processing.

• Save users from having to manually read thank you emails and spending time having to close Tickets that these emails re-open.

What's inside Email Agent?

Capability	What it does
Email Classification	Analyzes incoming emails which result in the creation of a new Ticket and automatically classifies and categorizes the Ticket, saving agents having to do this manually.
Email Data Extraction	Auto-populates important information from incoming emails which are creating new work items into data fields in the custom cards of your Tickets and Cases, saving agents from having to do this manually.
Sentiment Analysis	Analyzes the content of every incoming email, determines their sentiment - e.g. if they're positive or negative and displays this information to your users to they can determine the sentiment of an email at a glance.
Thank You Email Evaluation	Automatically detects whether incoming emails to a Resolved work item are just simple 'thank you emails', and if so then have them automatically moved back to a state of 'resolved' without agent users having to manually perform such repetitive checks.
Document Classification	Classifies and tags email attachments so downstream automation knows exactly which files to use.

For more information on AI integration costings, get in touch with your Enate contact.