Bericht: Darstellung und Messwerte

Visuelle und Maßangaben

Die vollständige Liste aller Karten und Visualisierungen auf allen sechs Registerkarten, jeweils mit den zugrunde liegenden Kennzahlen- und Quelltabellen. Nutzen Sie diese Liste, wenn Sie eine Visualisierung erstellen oder anpassen und wissen möchten, welches Feld ihr als Datenquelle dient.

Tab	Visual (Display Name)	Type	Underlying Measure(s)	Source Table(s)
Operations Summary	Work Items Started	KPI Card	Work Items Started	Work Items, Date
Operations Summary	Work Items Open	KPI Card	Work Items Started, Status < 5	Work Items, Date
Operations Summary	Work Items Overdue	KPI Card	Work Items Started, _IsOverdue = 1	Work Items, Date
Operations Summary	SLA Compliance	KPI Card	SLA % On EndDate	Work Items, Date
Operations Summary	AHT in Hrs	KPI Card	Avg Handling Time in Hrs	Activity, Work Items, Users, Date
Operations Summary	Daily Active Users	KPI Card	Daily Active Users	Activity, Date
Operations Summary	Monthly Volume — Received vs Closed	Clustered Column	Work Items Started; Closed	Work Items, Date
Operations Summary	By Process (Top 10)	Donut	Work Items Started	Work Items, Process, Date
Operations Summary	Top 10 Agents — Throughput & AHT	Table	Closed; AHT; SLA %	Work Items, Activity, Users, Date
Volume & Workload	Work Items On Target	KPI Card	Started, _IsOverdue = 0, Status < 5	Work Items, Date
Volume & Workload	Work Items Closed	KPI Card	Work Items Closed	Work Items, Date
Volume & Workload	Daily Volume Trend	Line	Work Items Started; Closed	Work Items, Date
Volume & Workload	Status Breakdown By Customer	100% Stacked Bar	Work Items Started by Status	Work Items, Date
Volume & Workload	Ageing Distribution	Clustered Column	Work Items Started by Ageing Category	Work Items, Date
Volume & Workload	Queue Wise Count	Bar	Work Items Started by Queue	Work Items, Queues, Date