Bericht: Darstellung und Messwerte
Visuelle und Maßangaben
Die vollständige Liste aller Karten und Visualisierungen auf allen sechs Registerkarten, jeweils mit den zugrunde liegenden Kennzahlen- und Quelltabellen. Nutzen Sie diese Liste, wenn Sie eine Visualisierung erstellen oder anpassen und wissen möchten, welches Feld ihr als Datenquelle dient.
Tab
Visual (Display Name)
Type
Underlying Measure(s)
Source Table(s)
Operations Summary
Work Items Started
KPI Card
Work Items Started
Work Items, Date
Operations Summary
Work Items Open
KPI Card
Work Items Started, Status < 5
Work Items, Date
Operations Summary
Work Items Overdue
KPI Card
Work Items Started, _IsOverdue = 1
Work Items, Date
Operations Summary
SLA Compliance
KPI Card
SLA % On EndDate
Work Items, Date
Operations Summary
AHT in Hrs
KPI Card
Avg Handling Time in Hrs
Activity, Work Items, Users, Date
Operations Summary
Daily Active Users
KPI Card
Daily Active Users
Activity, Date
Operations Summary
Monthly Volume — Received vs Closed
Clustered Column
Work Items Started; Closed
Work Items, Date
Operations Summary
By Process (Top 10)
Donut
Work Items Started
Work Items, Process, Date
Operations Summary
Top 10 Agents — Throughput & AHT
Table
Closed; AHT; SLA %
Work Items, Activity, Users, Date
Volume & Workload
Work Items On Target
KPI Card
Started, _IsOverdue = 0, Status < 5
Work Items, Date
Volume & Workload
Work Items Closed
KPI Card
Work Items Closed
Work Items, Date
Volume & Workload
Daily Volume Trend
Line
Work Items Started; Closed
Work Items, Date
Volume & Workload
Status Breakdown By Customer
100% Stacked Bar
Work Items Started by Status
Work Items, Date
Volume & Workload
Ageing Distribution
Clustered Column
Work Items Started by Ageing Category
Work Items, Date
Volume & Workload
Queue Wise Count
Bar
Work Items Started by Queue
Work Items, Queues, Date
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