> For the complete documentation index, see [llms.txt](https://docs.enate.net/enate-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.enate.net/enate-help/deutsch/berichte/uberblick-uber-die-operative-leistung/bericht-darstellung-und-messwerte.md).

# Bericht: Darstellung und Messwerte

### Visuelle und Maßangaben

Die vollständige Liste aller Karten und Visualisierungen auf allen sechs Registerkarten, jeweils mit den zugrunde liegenden Kennzahlen- und Quelltabellen. Nutzen Sie diese Liste, wenn Sie eine Visualisierung erstellen oder anpassen und wissen möchten, welches Feld ihr als Datenquelle dient.

| <p><br>Tab</p>     | Visual (Display Name)               | Type             | Underlying Measure(s)                 | Source Table(s)                   |
| ------------------ | ----------------------------------- | ---------------- | ------------------------------------- | --------------------------------- |
| Operations Summary | Work Items Started                  | KPI Card         | Work Items Started                    | Work Items, Date                  |
| Operations Summary | Work Items Open                     | KPI Card         | Work Items Started, Status < 5        | Work Items, Date                  |
| Operations Summary | Work Items Overdue                  | KPI Card         | Work Items Started, \_IsOverdue = 1   | Work Items, Date                  |
| Operations Summary | SLA Compliance                      | KPI Card         | SLA % On EndDate                      | Work Items, Date                  |
| Operations Summary | AHT in Hrs                          | KPI Card         | Avg Handling Time in Hrs              | Activity, Work Items, Users, Date |
| Operations Summary | Daily Active Users                  | KPI Card         | Daily Active Users                    | Activity, Date                    |
| Operations Summary | Monthly Volume — Received vs Closed | Clustered Column | Work Items Started; Closed            | Work Items, Date                  |
| Operations Summary | By Process (Top 10)                 | Donut            | Work Items Started                    | Work Items, Process, Date         |
| Operations Summary | Top 10 Agents — Throughput & AHT    | Table            | Closed; AHT; SLA %                    | Work Items, Activity, Users, Date |
| Volume & Workload  | Work Items On Target                | KPI Card         | Started, \_IsOverdue = 0, Status < 5  | Work Items, Date                  |
| Volume & Workload  | Work Items Closed                   | KPI Card         | Work Items Closed                     | Work Items, Date                  |
| Volume & Workload  | Daily Volume Trend                  | Line             | Work Items Started; Closed            | Work Items, Date                  |
| Volume & Workload  | Status Breakdown By Customer        | 100% Stacked Bar | Work Items Started by Status          | Work Items, Date                  |
| Volume & Workload  | Ageing Distribution                 | Clustered Column | Work Items Started by Ageing Category | Work Items, Date                  |
| Volume & Workload  | Queue Wise Count                    | Bar              | Work Items Started by Queue           | Work Items, Queues, Date          |
|                    |                                     |                  |                                       |                                   |

<br>


---

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