Email Connector and Routes FAQs

Here you can find additional information relating to the ongoing maintenance of email connectors and routes in Enate, as well as other related FAQs.

Email Connector Information

How to Edit an Email Connector?

You can edit an email connector by clicking on the ellipsis and choosing 'Edit'.

When editing an email connector, you are also able to see its activity history by clicking on the Show Activity button. You can see when the email connector was created and by who, as well as if any edits have been made to the email connector, when they were made and by who.

What is the Default Email Connector for Outgoing emails?

The system has a default outgoing email Connector called 'Outgoing Email Connector' for standard system activities e.g. User Welcome emails etc. This default connector can be configured to have additional outgoing email routes.

How Fallback Routes Subsequently Display in 'Routes' Section?

Whether it be as a result of auto-selecting during upgrade, or manual definition of the email route afterwards within the Connector, the email routes which have been specified will then show in your Email routes section with some specific impacts.

Details of this are as follows:

• These routes will always display at the foot of the Email Routes list

• The Routing Rule will be set to read-only

• The Email Connector will be set to read-only

• The 'Enable' setting is set to ON, and is read-only

What are Automatic disablement of email connectors?

There are some scenarios in which an email connector may be automatically disabled, as follows:

• If client secret authentication for Office 365 integration is expired, then after multiple attempts (defined in Builder), Enate disables the connector automatically.

• If the mail server does not respond to Enate API calls to poll, after multiple attempts (defined in Builder), Enate disables the connector automatically.

• For non Graph API connectors, if the Password expires Enate disables the connector automatically.

How to Quick-Create Routes from Connector Section Shortcut?

Additionally, as a useful shortcut you have to ability to add a new email route directly within a specific email connector itself - clicking on the '+' icon next to a connector will bring up the 'Create an Email Route' pop-up with the email connector name already filled it.

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Email Routes Information

How to Reorder Email Routings?

For connectors with extremely large numbers of routings, you may wish to manually set the order number directly (a useful alternative to having to drag routings hundreds of places up and down some of the larger lists). To do this, simply right-click the desired row and click the resulting tooltip:

What are the Email Route configuration limitations?

When configuring email routes, if a sender is an unknown user or a new contact, a route that contains a company filter cannot match. This can lead to emails possibly being sent down the wrong route. To help avoid this, do not combine the following configurations:

• Combination One 1. Auto create contacts 2. Contacts locally scoped 3. One or more email routes with a company filter

• Combination Two 1. Contacts Locally scoped 2. One or more email routes with a global company filter

Systems set up in this way may result in unpredictable and inconsistent routing of mails and should be avoided. These combinations of setup are not supported.